Economy

UK ISPs will automatically compensate customers for shoddy service

UK ISPs will automatically compensate customers for shoddy service

Specifically speaking, this new scheme applies to United Kingdom broadband and landline customers who experience slow repairs, missed appointments and delayed installations, as a result they will now be automatically credited on their account. "The new code extends our customers' ability to hold us to account and get adequate compensation in the unlikely event that our services do not live up to the high standards we always strive to deliver".

It's worth stressing that for a delayed fix you'll begin to be paid compensation if it's not fixed after two working days (so Monday to Friday), but after this point you'll be owed £8 each calendar day, including weekends and bank holidays.

New customers can also benefit. £5 per day is payable for each day late a service is after installation. Under this new scheme, these ISPs will automatically compensate customers when broadband or landline connections go down and aren't revived within two working days.

While Plusnet and EE have not formally signed up to the new policy, Ofcom said both have "indicated they'd like to join the scheme".

The compensation will be paid to customers experiencing problems with their broadband and landlines that are not fixed within set time frames, as seen below. But by 2019, United Kingdom customers can expect timely fixes for the broadband ... or automatic money back in their accounts.

More news: SBI standalone profit falls 37.7%
More news: Three Chinese injured in vehicle attack in south France
More news: Hamilton leads Mercedes 1-2 in Brazil FP1

The scheme is expected to take 15 months to put in place, to allow for changes to billing systems, online accounts and call centres.

Lindsey Fussell, Ofcom's consumer group director, said it meant people would "get the money they deserve, while providers will want to work harder to improve their service".

"This should be viewed more as a way to force providers to spend money improving service-levels across the next 15 months (when these measures will finally be implemented) so these problems do not occur in the first place - to vastly increase the cost of their failure".

Ofcom says that setting up automatic compensation systems are complex, so ISPs have over a year grace period to comply. It also said many business customers don't know compensation is already available - some 49 per cent do not secure refunds when service falls short. The regulator says it will monitor the scheme and review it a year after implementation to make sure it is working for customers otherwise it will step in.


  • Panel for pay hike of lower court judges likely to be setup

    Panel for pay hike of lower court judges likely to be setup

    In yet another development, seven Congress MLAs today filed a writ petition in the Supreme Court regarding the matter of OI. The said petition was being heard by a bench headed by the present Chief Justice of India.
    Veterans' Week hosts events to challenge perceptions of student veterans

    Veterans' Week hosts events to challenge perceptions of student veterans

    Though he did not serve in the military personally, he saw how the service of some family members included the whole family. Free auto wash for veterans and military personnel from 8 a.m.to 5 p.m.at Westville vehicle Wash, 800 S.
    Stock Indicator Focus for Nvidia Corp (NVDA)

    Stock Indicator Focus for Nvidia Corp (NVDA)

    Credit Suisse Group restated an outperform rating on shares of NVIDIA Corporation in a research note on Thursday, August 31st. The stock of NVIDIA Corporation (NASDAQ: NVDA ) has "Hold" rating given on Tuesday, June 20 by KeyBanc Capital Markets.
  • Jimmer Fredette, Stephon Marbury get into scuffle during matchup in China

    Jimmer Fredette, Stephon Marbury get into scuffle during matchup in China

    Stephon Marbury and Jimmer Fredette hashed some things out Friday during a Chinese Basketball Association game. Entering this matchup with Beijing, Jimmer was averaging 38.6 points, 6.4 rebounds and 5.8 assists.
    Respawn Is Now Officially A Part Of EA

    Respawn Is Now Officially A Part Of EA

    Electronic Arts announced on Thursday that they'll acquire indie game development studio Respawn Entertainment, the creators of Titanfall .
    Women Accuse Louis CK Of Sexual Misconduct

    Women Accuse Louis CK Of Sexual Misconduct

    In the explosive story, multiple women accused the comic of masturbating in front of them without consent in various instances. If anything, those traits only make harassers more adept at avoiding consequences - or at least, one hopes, they used to.
  • Olympic Gymnast Aly Raisman Says She Was Sexually Abused By Team Doctor

    Olympic Gymnast Aly Raisman Says She Was Sexually Abused By Team Doctor

    The former athlete, who claims to be "angry", wants to "just bring change" so that young gymnasts "never have to live this again". In the interview, Raisman said she didn't know why it took so long for allegations against Nassar to come forward.
    JC Penney Company Inc (JCP) How Do the Technical Vary?

    JC Penney Company Inc (JCP) How Do the Technical Vary?

    The RSI value will always move between 0 and 100. (NYSE: JCP ) in a research report sent to investors on Monday morning. Net sales fell 1.7 percent to $2.81 billion in the fiscal third quarter, beating analysts' estimates of $2.77 billion.
    British PM replaces Priti Patel with pro-Brexit MP in Cabinet

    British PM replaces Priti Patel with pro-Brexit MP in Cabinet

    She took part in a celebrity television diving show in 2014, giving her appearance fee to a local swimming pool. She served for a time as an aid worker before entering parliament and is also a serving Royal Navy reservist.
  • Catalan parliament speaker to appear before Spain's Supreme Court

    Catalan parliament speaker to appear before Spain's Supreme Court

    The crimes under investigation of Catalan lawmakers are punishable under Spanish law with up to 30 years in prison. A source said Forcadell arrived at the Alcala Meco prison near Madrid after midnight (2300 GMT on Thursday).
    Again!?! April the Giraffe could be pregnant

    Again!?! April the Giraffe could be pregnant

    Patch did say, following the birth, that he was betting on welcoming twice as many visitors to the park as the previous year. As to whether the next April pregnancy would be live-streamed, Patch seemed to tease that it would be a possibility.
    Woman Gets 10 Years' Probation for Marrying Her Biological Mother

    Woman Gets 10 Years' Probation for Marrying Her Biological Mother

    Misty also annulled her marriage with her mum, putting down "illegality and fraud" in the reasons box. Authorities uncovered their relationship during a child welfare investigation five months later.