HP to offer replacement for 50000 faulty laptop batteries

HP to offer replacement for 50000 faulty laptop batteries

The company says these batteries have the potential to overheat, which could lead to fire. The Battery Safe Mode is applicable to only those products that are affected by this recall.

Consumers of this product should immediately visit this link to see if their battery is included in the recall and for instructions on how to enable a "Battery Safety Mode" if their battery is included in the recall.

Some batteries targeted for recall were also sold as accessories or replacements through HP or authorised service providers.

If you're affected, HP says they are proactively notifying customers on the replacement. That might sound like a small percentage, but given how many devices HP shifts in a year, it's still likely to be a fairly substantial figure.

Three of those customers also reported property damage of almost $5,000, and one ended up with first-degree burns on their hand. Until receiving a replacement, customers will simply need to connect their laptop to a power adaptor to use it. As these batteries are sealed inside the laptop, a qualified technician will be called upon to carry out the replacement.

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HP has recalled over 50,000 notebook computers over concerns batteries in selected models can overheat and potentially catch fire. HP has provided a utility for checking [Note: this is a link that downloads an executable for then testing tool] if your battery is affected.

HP Inc Canada has recalled certain lithium-ion batteries compatible with HP notebook computers and mobile workstations. Instead, HP has developed a BIOS update that will put the battery into a "battery safety mode".

The list of machines with the problematic lithium-ion batteries included Probook, Envy, Pavilion, Zbook, Studio G3, and HP 11 models. This mode will discharge the battery and prevent it from being recharged until the battery is replaced. Impacted customers will have their batteries replaced free of charge and may continue safely using their device by placing the battery in Safety Mode and connecting to an external power source.

The company has also released a new BIOS update to deal with the issue which adds a "battery safety mode".