Science

Google Explicate Its Stand On AI Voice Calling System

Google Explicate Its Stand On AI Voice Calling System

More than a year after Google made its Google Assistant available for iPhones, we are begining to see their AI close the gap on Siri. For more complicated voice calls on behalf of humans, more training and machine learning will have to be imparted Google Assistant.

The preview has led to a widespread outcry across the tech spectrum, many calling it scary and creepy while others raising various ethical and moral questions. Google Duplex works with the Google Assistant. Called simply Smart Compose, the feature uses AI to help save your time "by cutting back on repetitive writing, while reducing the chance of spelling and grammatical errors in your emails".

A slew of features are coming to Android, and we've already talked about them in detail, in an in-depth article.

Google has introduced this Digital Assistant for the ease of the persons who are so busy that they can not set their appointment.

When I compared Duplex to the infuriating robot callers who ring me asking, "Have you been in an accident that wasn't your fault?" This dichotomy, confusion, and fear was perhaps best shown in the demonstration of Duplex, an AI that sounded so human that it could book a restaurant reservation without the human on other side being the wiser. Afterwards, he played another recording which was about booking a restaurant for a dinner.

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It uses verbal ticks like "uh" and "um". Some would even argue that the voice assistant performed even better than a real person as many of us find it a little hard to make fluent conversations with strangers.

Once the feature goes live, you'll be able to ask Assistant to book something for you. "We don't want to pretend to be a human", designer Ryan Germick said when discussing the digital assistant at a developer session earlier on Wednesday. And that is where the problem lies.

"We understand and value the discussion around Google Duplex".

"Nevertheless, this technology is an excellent example of why the technology needs to be ethically aware". Over a call, it will become a flawless nightmare for many small businesses, and individuals who will not be able to make informed decisions based on who they are conversing with on the other end.

An array of comments at Twitter contended there was an ethical breach to not letting people know they were conversing with software. And should the people answering at the other end be told that they are talking to a robot? The human sounding digital assistant astonished everyone, while it raised some questions on the ethics as well. Checks and balances that we now can not guarantee.


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